A 100% deposit is required at the time of booking. 

The only outside food permitted is a cake, and only with the purchase of a party package. You will receive a confirmation email upon booking your party. Please review the details carefully. Our Party Coordinator will contact you to go over all the details 3‐7 days before the party to handle any special requests or questions you may have. Feel free to contact us if you have questions before then. 

Thank you for choosing MAXTIVITY.

These terms & conditions (“Terms and Conditions”) apply to the MAXTIVITY, and all of its divisions.

FOOD AND DRINK POLICY

1. We do not allow ALCOHOL into the establishment.
2. We do not allow any form of smoking or drugs in or around our establishment.
3. No external food, snacks or drinks allowed. A Corkage fee will be required if require permission to be granted.

PARTYROOM/LOUNGE

1. Only those with purchased tickets may wait/sit at the facility.
2. For spills and clean up call the attention of a MAXTAINER
3. Do not litter the area

TOKENS

1. Please do not leave the establishment with the tokens
2. Left over tokens must be registered to be used for next visit

PAYMENT

1. Always COLLECT your receipt or invoice.
2. Payments for an Exclusive birthday party should be made 1 week prior to event.
3. Payments for Playdate Option should be made at least 48 day prior to event.

CHILD CARE

1. Please always leave phone number and an emergency contact, if child/children is/are to be left with secondary carer.

What time should my guests and I arrive the birthday/play?

We ask that you and your party guests arrive 15 minutes prior to your scheduled time to ensure all start on time.

What am I allowed to bring?

Birthday packages allow you to bring your food and drinks in addition to what we provide.   Play packages need to pay corkage fee to be able to bring food and drinks.   All are allowed of course to bring in a cake!

Can I bring my own decoration, plates and napkins?

If you would like to bring your own decorations or themed decorations, plates, and napkins, you are more than welcome to do so!   We can use them as part of our decor, or your event planner can decorate.  We will ensure your time is special!

What are tokens? How do they work?